The personal data you provide to us is collected to enhance your use of the Site and the Platform, to improve the Site and the Platform, and to keep you informed of our products and services that might be relevant to you. It is also collected to allow us to provide the functions and services offered on the Site and the Platform to you.
Other personal data we collect from you is for the purpose of providing our services. The types of personal data we collect from you includes your contact details such as name, email address, phone number, job title, student or staff group, and institution name. We will generally collect personal data directly from you. We may collect your personal data in any of the following ways:
If someone other than you provides us with personal data about you that we did not ask for, we will notify you, as soon as practicable that we have received this personal data. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal data, we will lawfully de-identify or destroy that personal data.
When you visit the Site we may attach a “cookie” called CVONLINE2 to your computer’s memory. This “cookie” is a small text file which assists us to store session information when you are logged into the Site and to facilitate seamless access between our different services. The cookie will expire after 1 day.
If you choose to do so, you should be able to configure your computer so that it disables “cookies” or does not accept them, however, this may impact the functionality of the Site.
We also use a third-party tool called Marketo for collecting data related to your visit to our Site. For more information, please visit: http://legal.marketo.com/privacy
If we have obtained your personal data through your use of the Platform (for example, when you log-on to use the Platform) or from your institution in connection with your use of the Platform, your personal data will be securely stored by us and not used for any purpose other than to enable your continued use of the Platform.
If we have obtained your personal data through your use of the Platform (for example, when you log-on to use the Platform) or from your institution in connection with your use of the Platform, we will not use your personal data for marketing purposes and your personal data will not be stored on our customer relationship management (CRM) system.
You can, at any time, opt out of receiving marketing material from us by contacting us using the method set out below or, where we have sent you electronic marketing materials, by using the unsubscribe link within the communication. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.
We take all reasonable steps to ensure that your personal data held by us is accurate and up-to-date. If you believe that any of your personal data is inaccurate, please contact us using the method set out below and we will take all reasonable steps to correct it within a reasonable time.
We will use all reasonable endeavors to keep your personal data in a secure environment, however, this security cannot be guaranteed. Our security measures include tiered access to the Platform, password access for administration accounts that are changed every 30 days, use of encryption software for traffic on the Site and the Platform, and recording systems of access to the Platform. These security measures are designed to ensure your personal data is not subjected to unauthorized access, loss or misuse. If you reasonably believe that there has been unauthorized use or disclosure of your personal data please contact us using the method set out below.
If we no longer need your personal data, unless we are required under laws of the United States of America or a court or tribunal order to retain it, we will take reasonable steps to de-identify your personal data or destroy your personal data securely.
You have a right to ask us to provide a copy of the personal data we hold about you. We will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request (for which we may charge a small administration fee). You may request a copy of your personal data by writing to:
Suite 125, 26-32 Pirrama Road
Pyrmont NSW 2009, Australia
or sending an email to us at firstname.lastname@example.org
If you would like to make a complaint in relation to how we have handled your personal data, please contact our Privacy Officer using the method set out above, with a written summary of your relevant complaint.
We will investigate your complaint and will endeavor to provide you with a written response within 30 days of receiving your complaint.